Google’s key announcements in 2022 so far

Google released quite a few updates and features in the year 2020 for over 1 billion users. Most of these updates are directed toward improving the user experience, security and privacy. In case you missed out on some of Google’s key announcements, here’s a quick summary for you.

Key highlights from Google in 2022

Android 13

Google wants to take the OEM customisation experience to the next level in Android 13. The users will be able to customise the looks of the UI with ready-made colour variants that can be applied throughout the OS and reflected in wallpapers and themes. 

As for multilingual users, the Android 13 will give a variety of options to select different languages for different apps through phone settings. 

Security and privacy update 

With the transformation to remote work and using devices outside of security, office networks have become more vulnerable to cyber-attacks. To enable users to navigate online in a more secure manner Google is launching Account Safety Status for apps. 

If an account is not fully secure, a yellow alert icon will appear on the profile pic and recommend actions that the users can take to secure the app.

Latest pixel devices

As many of us expected, Google has announced a new mid-range smartphone Pixel 6A. It will be using Google’s Tensor chip and have a 6.1-inch OLED screen with a blazing 60Hz refresh rate. 

It also supports 5G and is equipped with dual cameras. Not only Google has also given a sneak into the design of Pixel 7 and Pixel 7 Pro smartphones. 

Expanding search experience 

Google has announced that it is growing the scope of what users can do with the latest multi-search feature launched to help users search with images. Users can now search by taking a picture or screenshot of local businesses, retailers, and other goods and adding “near me” while exploring. 

Google is also putting together another feature called “scene exploration,” which will allow users to pan the camera in multi-search so that they can get more information on multiple objects in a scene.

We hope you found our summation of Google’s latest updates helpful and in case you have any questions, simply drop us a line and we’d love to help you out.


Your One-stop Guide to Digital Marketing

Here’s QL Tech’s comprehensive guide to digital marketing, irrespective of your size or budget.

Whether you own and run a business, or work in the marketing department, you can’t escape digital marketing. It is the buzzword and covers a vast set of opportunities – as well as its own, unique terminology. 

In this article, we’ll cover all digital marketing comprehensively, with detailed explanations. After reading through, you’ll know what your options are, and how best to leverage them effectively. 

What is Digital Marketing

Digital marketing covers all the activities that involve reaching out to people via the internet. Its foundation is content (information), which is used to attract people to get acquainted with, and buy your products or services.

Speaking of content, remember, that even a well written (and free!) Google My Business listing counts. However, as you get savvier, you’ll want to ramp it up to increase eyeballs and revenue.

There are multiple methods and channels you can use to put your message across. Some are free. Others cost money. 

But, the internet is vast and diverse. It accommodates everyone, offering several smart ways to do it, irrespective of your size, or budget.


Why Digital Marketing is Hot (And Will Continue to Be)

Advertising online is the in thing. Any other reasons to join the bandwagon?

Yes, lots!

Reason #1: Digital Marketing Works, Because it’s Targeted and Relevant

Let’s explain that further. Targeted means you can show your message specifically to the people you choose to. Relevant, as you can show different messages to different audiences.

Billboards and TV ads are displayed to everyone watching it. Some may like it. Others might not even relate to it.

Reason #2: When You Market on the Internet, Costs are Way Lower

A billboard costs between $2,300 to $100,000 per month. A sought-after TV spot during the grand finals will cost even more. And that’s not counting the production costs.

On the other hand, you can advertise (with plain text) on Google search pages with a budget of a hundred.

You can also pass on your message for free, with a good content marketing strategy – we’ll be expanding on this later.

Reason #3: With Online Marketing, You Only Pay for What You Get

While there are multiple billing methods on the internet, nearly all involve paying only when a user takes an action. It might be a view or a click – you choose. 

Reason #4: The Internet Opens Up a Larger Audience

89% of Australians are on the internet. You have more chance of connecting with them on the internet, than anywhere else.

Reason #5: You Can Change Your Marketing Strategy by the Minute

Once you’ve made an offline marketing campaign, you’re more or less stuck with it, irrespective of the performance. With digital marketing, you can alter your strategy in seconds. You can change your audience, messaging and even the amount you’re willing to pay.

Reason #6: Your ROI is Measurable

It’s really hard to measure how much of your sales were due to a TV, print, or billboard ad. With digital marketing, you know which ad or piece of content resulted in a conversion. This allows you to fine-tune your messaging to a T.

Reason #7 You Can Beat Rivals With Deeper Pockets

The Internet makes the David vs Goliath story an everyday reality. You don’t need to shell out big bucks to fight for limited space on a newspaper. If you play it smart, betting on the right keywords and messaging, you can beat the competition at their game.


How Digital Marketing Works

Effective internet marketing is built on 3 key foundations (ranked in the order of importance):

  1. Audience

While content is king, your audience is your God. They decide what will work, and what won’t. 

That’s why it’s critical to understand who your prospects are, their likes and dislikes. You need to know where they hang out on the net. Their lingo. And their online habits.

  1. Content

Once you get to know your audience, you can then create content tailored to them. You speak their language. You address their pain points. You like the things they like. And your pet peeves are the same.  

  1. Understanding the Buyer’s Journey

In broad terms, there are 3 stages of the buyer’s journey online. 

First comes the awareness stage, when your audience becomes aware that they have a problem, and wonder what the solution could be. You know the answer – you! But, don’t shout it out just yet. Address their problem, and let them in on all the possible solutions, including any you don’t own.

Second, comes the consideration stage, when your prospects are weighing the solutions very seriously. This is the time to give your products or services centerstage, expressing why you’re the best option.   

 Finally, there’s the decision stage. Your prospects have made up their minds. All they require is a nudge into your shopping cart. Time for a discount maybe?

What are the Elements of Digital Marketing?

  1. Search Engine Optimization (SEO)
  2. Content Marketing
  3. Search Engine Marketing (SEM)
  4. Social Media Marketing
  5. Email Marketing
  6. Retargeting & Remarketing
  7. Pay Per Click (PPC) & its Variations
  8. Affiliate Marketing
  9. Marketing Automation
  10. Sponsored Content & Native Advertising


  1. Search Engine Optimization (SEO)

SEO is the process of optimising your website and content towards search engine queries. 

Unless you’re a well-known brand or name, a search engine is the most likely place to be discovered. After all, nearly half of product searches start on Google. 

Optimizing your content for search engines is important because users may use different terms to the ones you think they do. 

Lets’s say you own a shoe store. You’re wondering which of your products should take centre stage and build your content around. Should you focus on sneakers, trainers, runners or running shoes? 

You think about it a lot, and decide that you’ll focus on the word ‘sports shoes’. After all, more people will search for a generic term, right? If you look up the Google search data, here are the results.

As you can see, the word ‘sports shoes’ is not so popular among Australians on Google. 

Here’s another insight you can get from search data. 

If a person searched for just runners, they might be referring to carpets! So it’s a term you must use carefully.

The key to SEO is to do keyword analysis on Google Adwords, and find the terms related to your product that people search for. You can then build your site content around these terms.

While at it, also create content related to your main keywords. When you’ve covered the topic completely, Google will consider you to be an expert in that realm, and direct more traffic your way. 

SEO falls into 3 categories:

  1. On-page SEO

It refers to all the content optimization efforts done on your site, like in the example above. It includes keyword research, and then adding keywords in your content (not stuffing them), especially in the headlines and subheads. 

You must also add keywords in your metatags and meta descriptions – they let the search engine bots know what your site is about. Meta descriptions also appear on the search results page, just under your page’s title. Do note though, Google might decide to take other content from the page if it feels that’s more relevant to the search query.

  1. Off-page SEO

There’s another factor besides the quality and authoritativeness of the content on your site, that Google uses to rank you for a certain keyword. It’s the number of backlinks you have. 

Backlinks are the links pointing to your site from an external source. And it’s very important to have as many of them as possible.

Consider it to be like a good reputation. You wouldn’t give too much importance to a person himself claiming to be very good. On the other hand, if many other people told you he was really very good, you’d definitely take notice. 

At the same time, if a lot of shady characters recommended the guy, you’d be downright sceptical. Therefore, your backlinks must be from good sources.

2 factors determine the quality of your backlinks.

  1. Relevant Anchor Text

Anchor text is the words within which your link is embedded. So, if you want to rank high on Google search results for shoes, it helps if the links to your site come attached to the word shoes or related terms.

It also helps if the links are from pages with relevant content. Plus, links pointing to your homepage are not as beneficial as those pointing to a page hosting the content you’re optimizing for.

  1. Domain Authority

DA is a term that gives you an idea about the quality of a website. It ranges from 0 to 100. The higher the score, the more of a ranking boost you’ll get.  

A DA score above 70 is very good, but it’s not easy to get a link from such sites.

DA between 70 to 20 is good, and that’s where you should aim to get links from.

A score below 20 is like a shady reputation. Give it a miss.

Remember, that you can’t trick Google with shortcuts like placing links in comments, or using sites that are built solely for generating backlinks. Tactics you can use are guest blogging, republishing (modified) content, and creating classy infographics.

 The bottom line is to simply create awesome and original content that others will want to link back to.

  1. Technical SEO

SEO also has a more technical aspect related to your website, and how it is structured. You need to ensure that all of your pages are accessible to Google’s search engine bot, as it crawls the internet looking to find new pages and categorise them. A good web designer will help with this.

2. Content Marketing

Content is the #1 way to stand out from the competition on the net. 

But, creating good content is not enough. You also have to put it out there, calling attention to it.

Content marketing is the process of generating quality content and distributing it across multiple channels across the net.

As you can see, there are two steps to it. First, create useful information that your audience is searching for. Next, share it across multiple channels and fora to bring visitors to your site. 

Both the traffic generated, as well as the engagement that your content earns (such as likes and shares will make Google sit up and take notice.

You can only put so much content on your main pages. So to achieve the critical mass required for success, you need to diversify into multiple content types. Some of them are:

  1. Blogs

Having a blog, and posting articles regularly is key. The first step is to figure out the broad topics that you want to cover and write a bunch of articles around each. Answer the questions your audience have on their mind. Address their pain points. Offer solutions and advice. But, don’t hard sell all the time.

  1. Whitepapers, Guides & Ebooks

 Such long forms of content serve multiple aims.

They establish you as an expert. They also give your audience something to take home and keep with them.

And the best part is, that you’re giving all this helpful advice for free. Well, kind of! Before giving away your pdfs, you can ask for their email in return. That way, you can build a database of customers – a very important part of digital marketing.

The data you collect can be loaded onto a customer data platform or CRM, and you can send across emails, newsletters, exclusive offers, and more.

The one drawback of giving access to your best information only after filling a form is that Google can’t crawl it. It means that the content in your pdf won’t help your search engine results page (SERP) rankings as Google doesn’t know you have it.

Therefore, put most of that information on the page, with a button that leads to the form.

  1. Videos

Everyone loves visual content. You’re probably watching more videos than you’re reading articles. Videos are a good way to provide value for your audience’s time.

Did you know that Youtube is the most visited site after Google? On average, an Australian user spends 18 minutes on it, visiting 10 pages every day. That’s even more time than spent on the search engine. 

Besides,  82% of all consumer traffic on the net will be directed towards videos by 2022. And here’s the best stat – your video has a 50 times higher chance of appearing on the 1st page of Google, as compared to text content on the same topic. 


3. Search Engine Marketing (SEM)

While SEO and content marketing are free, SEM is when you pay to be placed on the first pages of Google. Your ad appears when a user types in your keyword in the search box – this is called paid search. The ad also appears above the usual search results – also known as organic search.

This is especially useful when you’re starting, or you need a quick burst of sales volumes.

What you need to do, is first identify the keywords that you think will drive traffic and/or sales. Google Adwords indicates the volume and competitiveness of each keyword. The ideal one to pick has high search volumes and low competition.

That way, you can get your message across to a large number of people, without paying as much. 

Once you’ve picked your keyword, you’ve got to place a bid for it. That’s what you’ll pay if a user clicks on your ad. There are 2 ways to bid:

  1. Manual Bidding

You manually set how much you’re willing to bid for each keyword.

  1. Automated bidding

You set an average daily budget per click. Google then automatically places a bid, to maximize your clicks within your budget over a month.

So, do you have to outbid everyone else for your ad to be seen? No. Google decides which ad appears based on this formula:

Ad Rank = CPC Bid x Quality Score

What is the Quality Score in Google Ads?

Google measures your quality score based on 3 factors:

  1. Expected Click Through Rate (CTR)

How likely is it that your ad will be clicked on for a certain query?

  1. Ad Relevance

Does your ad content match the user’s intent?

  1. Landing Page

Are the landing pages (where the click takes users) relevant and useful to those who’ve clicked?

The gist of it is, that your ad content and landing pages must closely match the user’s keywords and intent. How your ad performs over time ultimately determines the quality score.

By fine-tuning your content, you can get your ad to appear higher, despite bidding lower than your competition. 

Another big advantage of SEM is that you can show your ad to very specific audiences. You can define who sees your ads based on demographics and current location. You can also create different content to be shown to different audiences, even if they type in the same thing. 

You can also be picky about the keyword variations your ads appear for. You can choose:

  1. Broad Match 

Your ad appears if your keyword matches with the intent of the query

  1. Phrase Match

Your ad is displayed if the keyword phrase is included in the query.

  1. Exact Match

Your shows up only if the exact keyword or a close variation is typed in.

  1. Negative Keywords

You can also choose to not show your ads if a certain word appears along with the query. For example, if you’re targeting the word ‘runners’ for your shoe store. You can ensure your ad does not appear if the word ‘carpet’ and related terms appear.

The wider your net, the more impressions your ad will receive, but it will also increase your costs.

  1. Social Media Marketing (SMM)

Social Media Marketing is simply promoting your content on social media. There are 2 ways to do it.

One is to create highly engaging as well as share-worthy content and promote it among your social communities. This is absolutely free. You can also take part in social discussions, and converse with influencers to spread your message.

Besides, networks like Instagram allow users to follow the hashtags of their choice. When they do, they are shown posts containing the hashtag, even from people they don’t follow.

So, add relevant hashtags that your audience is likely to be interested in.`

The other way to market on social media is to pay for your ad or content to be shown. This is great to connect with new audiences. 

Here’s proof. 60% of Instagram users in a survey have followed a new brand after seeing an ad.

Social media is also a great place to sell. More than 33% of the respondents in the same survey have made a purchase after seeing an ad on Instagram.

Some of the top social sites are: 

  • LinkedIn
  • Facebook
  • Instagram
  • Twitter
  • Pinterest

The most common mistake marketers make when on social media, is taking a one-size-fits-all approach.

Each channel is different, and the same audience does things differently on each. You should do the same too.

Tailor your messaging to mimic your audience’s actions. Use the appropriate content format. And focus on building a community of believers.

Paid social media marketing works very similarly to PPC. Each channel has its version of the quality score. And all allow you to target specific audiences.

But, there’s one additional variable when it comes to user targeting on social media – audience behaviour. 

You can, for example, show your sports shoe ads to people who follow a certain athlete, are part of a fitness community, or, liked/shared a post related to sports in the recent past.

This allows you to show your ad to more precise buyer personas, allowing for more clicks and conversions.

  1. Email Marketing

An email is perhaps the one means of communication that you’re sure will reach your prospect. But the drawback is that every other marketer knows this, and inboxes are flooded with emails – most of them unwelcome.

So how do you stand out among the clutter?

Here’s the step by step way to being welcome in your audience’s inbox.

  1. Create a Database of Customers

Offer every visitor to your site something in return for their email id. It could be an eBook download. A discount code. Or a newsletter they’d love to read.

You can do the same across social media channels too.

  1. Segment Your Database

Segment your users according to their personas, tastes, and stage in the buyer’s journey. 

  1. Send Personalised Emails 

Send emails that are in tune with each user segment’s needs. Also, refer to each person by name. If your database is huge, an email or marketing automation tool can help you achieve this without a sweat.

  1. Avoid Spammy Content

There are certain words email service providers use to classify mail as unwanted and send them to the spam folder. Words like FREE, offer and discount are red flags.

  1. Allow Easy Unsubscribing

Make it easy for a user to stop receiving emails. Otherwise, you might end up in the spam folder, and that’s always a black mark against your email id.

  1. Display Advertising

Display ads are visual ads that appear on websites. To put up a display ad, you can get in touch with a site popular among your audience directly, or link up with a display ad network.

The top display ad networks are:

  1. Google Display Network (Adsense)
  2. Facebook Audience Network Ads
  3. Yahoo! Network
  4. Apple Advertising
  5. Taboola
  6. Airpush 

Each of these networks has its own advantages, and it’s up to you to pick the right one. Facebook Audience Network Ads, for example, uses the humungous user data the social network has, as well as its other in-house channels like Instagram and Whatsapp. 

Apple Advertising gives access to the apps in the Apple app store. Taboola lets you display ads on its vast network of affiliate sites.

There are hundreds of display networks. Many focus on niche categories and geographical locations. So, find the sites your audience frequent, and create the appropriate messaging for each site you’re advertising on.

In addition to PPC, there are 2 more ways to decide the terms on which you’ll pay.

  1. Cost Per Thousand Impressions (CPM)

You pay every time 1,000 users view your ad.

  1. Cost Per Acquisition (CPA)

You pay only when a predetermined conversion occurs. 


7. Retargeting & Remarketing

Retargeting is simply sending a relevant message to users who’ve already interacted with your site before.

They may have visited a few pages without taking any real action. They may have loaded an item onto a shopping cart, but haven’t returned since. Or, they could have visited a CTA page, without filling in the form and pressing the button.

In the first case, wouldn’t it be great if you could offer a guide related to the pages the prospect was browsing? For the second, a discount on that very product might turn the tide in your favour. And in the last case, offering that CTA page goodie without having to fill the entire form (only keying the email id) – might be a nice display of empathy.

All of the above actions are possible, and it’s put into action by the humble cookie.

When a visitor visits your site, you can allow the browser to place a cookie on his or her computer. When another site is visited by the same user, you can display the appropriate ad. For this to happen, you’d have to tap into a display network, and give them a collection of display ads. The network will then display the ad.

This form of retargeting is also known as offsite retargeting.

With the help of the cookie, you can also perform actions on your site. Like an on-page popup displaying a discount, or maybe offering to take the visitor back to the page they were last on. This is an example of onsite retargeting.

Remarketing is essentially the same thing, except that you use cookie information to send highly contextual emails.

In addition, display networks also allow you to use a visitor’s email id to identify and send them the right ad. In this case, the line between retargeting and remarketing blur, to mean the same thing.

8. Marketing Automation

As you’re probably wondering, how is it possible to retarget visitors? After all, everything occurs in milliseconds. 

The visitor visits your site. Then leaves to visit another site. Between the time your prospect clicks on that site, and the page loads, the decision on which ad to display is made. And when the page content appears, your message is there too.

All of this is possible with marketing automation. It connects all the key players in your online marketing efforts – website, customer database, email engine and marketing systems – as well as your sales and marketing teams. 

The perfect marketing automation system helps you identify and segment your audience, create the right content, and automatically perform the appropriate actions based on what your audience is doing – in real-time

Here are some examples.

Email Automation

You can retarget site visitors, send thank you emails on a purchase, and send the appropriate newsletter to the right audience segment. All, without moving a muscle.

Nurturing Leads into Customers

You can send the apt information at the appropriate time to your prospects, to nudge them along in the buyer’s journey. The information can be sent via multiple channels – free as well as paid – and coordinated across your marketing, sales and service teams.

Programmatic Advertising

Targeting the right audience at the right time with the right messaging – automatically, is called programmatic advertising. All of this happens in real-time.

Measuring ROI

There are multiple ways to measure ROI. You might want to calculate your returns based on conversions, sales, or simply brand engagement. With an automated system in place, you can check all of these factors on the go. With such information at your fingertips, you can focus on your marketing strategy, recalibrating it by the minute.

Attribution Modelling

When it comes to online marketing, conversion usually happens over multiple touchpoints. A customer may have read a blog, then viewed a video, and finally clicked on a display ad with a discount before buying. 

So, which of these touchpoints do you give credit to?  

There are various attribution models. Some give credit to the first touchpoint(s), and others to the last (few). There are also attribution models that distribute the credit to different touchpoints in a weighted manner.

An automated digital marketing system can automatically attribute your successes to the touchpoints you choose. Over time, you can decipher which of your assets are giving you the most returns.

Marketing automation allows you to let the system handle all the mundane, repetitive tasks, allowing you to focus on the strategic decisions that’ll grow your business.

9. Affiliate Advertising

You can display ads from other brands on your site, to earn additional revenue. To do so, you’ll have to join an affiliate network. After you join, you can open up spaces on your webpage for advertisers on the network.

There are many compensation methods, including:

  • Revenue sharing/commissions/pay per sale (PPS)
  • Cost per action/acquisition (CPA)
  • Cost per click (CPC)
  • Cost per thousand impressions (CPM) 

Getting a commission on a sale is the most popular way to get paid as a member of an affiliate network. So, ensure that your audience, the content of the display page, and the ad messaging are aligned, for best results.

10. Sponsored Content & Native Advertising

 As you know, ads are sales-y and viewers know you’re making a pitch. To overcome this hitch, there are forms of advertising that are not so obvious.

  1. Sponsored Content

Sponsored content may be in the form of an advertorial, where a website or online publication publishes an article that conveys information about your brand and/or products. Influencer marketing is also a form of sponsored content, where you pay social media stars in cash or kind to promote your products.

  1. Native Advertising

Native advertising is creating promotional content for a site in a format and tone that looks exactly like the other material on the site. A good example is this article on the dreariness of filing tax returns on The Onion by H&R Block, a tax payment firm. 


Three Ways to Minimize Costs With Digital Marketing 

The key to minimizing your online advertising costs is to target your ads to as specific an audience as possible. That way, you display your ad to the people most likely to take the desired action, driving down advertising costs, and pushing up conversion rates and ROI.

Besides the targeting techniques mentioned in the article so far, here are 3 more: 

  1. Ad Scheduling

You specify the time periods when your ads are displayed, picking the times your audience is most likely to be online.

  1. Device Targeting

You choose the device on which your ad is displayed, like picking mobiles for queries with ‘near me’ in it. That’s when your prospect is most likely to buy. 

  1. Geotargeting

You aim at users within a target radius, ideally when they’re close to your store.


Digital marketing is the holy grail of marketing today, and leveraging it effectively is critical to win customers and make friends in the digital age. The advantage of internet marketing is that small players can punch above their weight, and quick, agile marketers can outfox the heavyweights.  

As you transform your business into an online marketing machine, remember to keep your audience at the centre of all your efforts. Focus primarily on your customers, not the competition. Create content that they’ll love. And spread it across the channels they frequent, in their everyday language. 

Remember, as the world moves online, a well-thought digital marketing strategy will give your business the immunity to survive the pandemic and its crippling effects.

At QL Tech, we’ve been aiding businesses in their digital transformation efforts with market analysis, process & marketing automation, customer database platforms, and digital marketing. Get in touch, and we’ll help you get ahead too.

How Can Buyer Persona Transform your Email Marketing

Anyone who’s ever been involved with email marketing is aware of the term “Buyers persona” and why it must be inculcated in the marketing strategies. For those of you who are still unfamiliar with the term, need not worry. As we are going to explain and show you how to make the best use of the Buyers persona to boost your email marketing efforts.

Its sales & marketing 101 that in order to sell your product or service, you have to know your customers to the fullest. And creating a buyers persona helps you out with just that. It is a fictional representation of your ideal customer based on real info. Such as their online behaviour, demographics and even educated speculations on customer’s goals and challenges.

Just keep in mind that the buyer’s personas are not about the customers that you could bring. But more about the customer you really wish to attract. This thought process will give you a clearer idea while creating them.

Now, why are Buyer personas so crucial in email marketing? Let’s find out…

What Makes Buyer Personas So Crucial in Email Marketing?

Let’s face it, as of today the world of email marketing has turned into a battlefield. An average person receives a legion of emails offering countless offering N number of offers & deals on a daily basis. Most of these get deleted without a second thought.

So now the question is how can you make sure that the emails that your brand sends don’t meet the same fate?

People like to take their business to brands they can trust and speak their language. As we mentioned before the buyer persona are created based on the needs, goals and challenges of your ideal customer. With the help of such information, you can create powerful emails that will have the highest probability of touching base with customers and achieve your business objectives.

Buyers personas are pivotal to creating highly targeted email marketing campaigns which get more opens, clicks, and engagement. Targeted emails more optimized towards lead generation and result in increased conversions.

Now that we have made abundantly clear how important buyers personas are in email marketing, lets’ go into some of its applications.

Segmenting Your Email Lists

Segmenting your email lists

The best feature of the buyer’s persona is that it provides a great source to customise your email lists in a personalized manner.

Utilising data such as demographics (age and gender) segment your email lists is a good start. but this will only give you a one-dimensional client profile. By crawling inside your prospect’s head and figuring out their thought process while making their buying decisions, you can refine the segmentation quite a bit.

The segmentation list allows you to send more engaging and contextual content pertaining to needs, based on:

  1. Personas: The buyer personas does the receiver align with?
  2. Engagement level: Based on emails opened, website pages visited, products bought or resources downloaded.
  3. Status: Whether an existing customer, prospect, or a curious passer-by?

These segmented lists can be created in the automated email marketing tool like Infusionsoft and targeted emails will be automatically sent once the segment criteria are met by the user, prospect, or client.

Making an Offer One Cannot Refuse

Making an offer one cannot Refuse

By taking the customer’s goals and challenges into consideration. You can present customized offers that have the highest probability of meeting the objective of the email.

Just make sure that you do not make the offer in your first email. Send and a couple of nurture emails, providing helpful information regarding your product or services.

Let’s take an example of one of our clients, Brain Wellness Spa who help people with their mental and emotional health challenges. As per their buyer persona, one of the major challenges is people’s apprehension regarding the therapy.

Therefore based on the user action on the website, we designed targeted email sequences. By providing useful information along with free audios to gently nurturing the prospects. With the idea of opting for the client’s services. And making an offer for a free consultation at the end of the sequence greatly enhances the chances of conversion.

Create Actionable Content

Create actionable Content

Content is the message that your brand wants to share with the World. By tailoring your email content starting from the subject line to the body and CTA. You can boost the open and click-through rates by several folds.

Consider the buyer’s biggest concerns and challenges, and then write copy that will address them all.

Also, consider verbiage used in your mail as you cannot market to a Millennial as you would to a Baby Boomer. So take into consideration aspects like age and education. Would the reader relate with complex words or a simpler approach would get the job done? All of these elements will help your email marketing efforts resonate more with the readers.

Few Last Words…

We hope you found out take on buyer persona helpful and if you require any assistance, then please contact us. Our experts would be delighted to assist you.

Don’t forget that as your business grows and changes over time, then so would your brand’s buyer persona. Therefore it is necessary for you to review the persona from time to time and implement the changes in your email marketing.


How Can I Increase My Sales Leads With Email Marketing


First to brush up your knowledge on the meaning of sales leads. Sales lead is any sales contact, an individual or organization that shows interest in your products or services.

What is the effectiveness of email marketing? Email marketing is the leading form of communication. 77% of consumers choose email over other online channels. A well-executed email campaign has the following advantages,

● Increases sales
● Increases client loyalty
● Generates Leads
● Produces additional repeat business and
● Reduces marketing costs

Now you have known the usefulness of the email marketing campaign. Next, let me take you through ways of generating more leads through email marketing.

Gain Permission

Courtesy matters. You should get permission from your target audience to send emails to them. Gaining permission is the starting point to get leads.

For example, you can ask them to fill a form on your website. If they do it then it is a positive sign. It shows they are interested to know more about your services. So you gain leads.

Offer your Audience Something Special

Your marketing email will not be opened if there is nothing special in it. Offer something special, like discounts, early bird price or freebies. By this, you tell your target audience that you have a big deal to offer.

Send Personalized Emails Without Your Customer’s Name To Begin With

If you are going to email-market a customer first time do not use their names. Getting more personal, in the beginning, will only create a fake-familiarity approach. Instead, tailor an email around customer’s needs and interest.

Don’t Heap Offers Per Message

If you run a retail business you will have a craving temptation. That is to send a bulk list of all offers in one message. Don’t do this. People only scan contents online.

So it is enough you mention three offers per message. This gives your business a profitable scope to woo customers.

Shoot A Weekly Newsletter

Weekly newsletters are important in email marketing. Send tips and articles related to your industry in the newsletter. This has two benefits,
● You high-quality information will boost your authority. And of course, the trust your customers have on you.
● Customers will remember your brand and portfolio for a long time.

Send your Email on the Best Day and Time

Don’t follow the conventional competitive timing to shoot your emails. Statistically, everybody prefers to send the same. This actually will not work. Try sending it during unconventional timings. Maybe you will hit the target.

Short Emails are More Often Read

You are not in for an essay competition. You are just email marketing. Let your emails be short and to the point. In hurried scanning, customers just look for your message alone. Be straightforward. Provide only information.

Have Catchy Subject Lines

Subjects lines are the ones that prompt your customers to read further. Don’t slump here. Don’t be too wordy. Frame your subject line based on the customer’s present need.

Optimize Your Email For Mobile

Of course. Understood. Almost everyone has got a smartphone. You know, 60% of emails are opened/read on smartphones. To optimize your email marketing message to fit the mobile contours.

Link your Email Marketing to a Landing Page

You have to link your email marketing to a landing page. Don’t link it to your website or blog. Contents in the landing page are suitable to trigger conversions. They take the customers directly to the product or services they need.

Links to your blog or website will put your customer through more confusion. They may not find your product there. They will have a lot of distraction.

Drip Campaigns are Important in Email Marketing

Make sure you send automated emails to keep up with your loyal customers. But don’t over send triggered emails. This will displease your customers.

Gate your Content

Once your content is ready to decide if you want to place it in your email. Or you can add it in additional steps for users to access your content. Gating your content provides you with a list of better-qualified leads.

Also, Read  – Top 13 Content Marketing Stats you need to know in 2018

Make your Emails Shareable

Good emails are highly shareable. How to make your emails shareable?
● You should embed pre-formatted tweets in emails.
● For quick access, add a signup link to your email.
● Add social sharing buttons. This will help people to easily share your content on social media.
● Add an icon for email formatting.

Segment your Emails

You can build unique conversations only by segmenting your audience. With segmentation, you can reach customers with specific needs and wants.

You can segment your audience based on the following actions,
● Behaviour
● Opening an Email
● Signing Up
● Click on CTAs in email
● Click-through but don’t run up on the landing page
● Not performing any action

Include CTAs (Call-To-Action) in your Email

CTAs increase customer engagement. CTA buttons or lines can be included in your email. You can place CTAs that lead the customers to your landing page.

CTAs (Call-To-Action) in your Email

Sometimes you may want to place multiple CTAs. In this case, place the much needed CTA on top. This will make your customer take the much need action. Not placing your much needed CTA on top will make you lose 70% of customers.

Let your Design be Simple

Your best email should have the simplest of designs. Use not more than two to three fonts. Use abundant whitespace. And wherever possible use images.

The human brain processes image 60,000 times faster than texts. Try to convey your message more through images.

Make Way for Engagement

Your email should technically be of two-way communication. You should start a conversation. Convey to your customers that you care about what they say. Encourage them to respond to you.

Say, you recommend some products in your email. At last, you can ask your customers to opine on the recommendations. Such conversational email is a more of humanizing your brand.

Winding Up with Stats to do Email Marketing

According to Statistica, the number of email users will increase to 4.1 billion by 2021.

The total number of consumer and business emails sent and received in 2017 per day was 269 billion. This will continue to grow at an annual rate of 4.4% in the next four years. So it will reach 319.6 billion by 2021. Statistics by Radicati Group.

You know, email has a median ROI of 122%. This is 4X higher than other marketing formats. This statistics is by DMA and Demand Metric.

86% of business professionals prefer using email for business communication. This statistics is by HubSpot.

89% of marketers say they use email as their primary channel for lead generation. This statistics is by Mailigen.

Thus your efficient use of above ways for email marketing will ensure more sales leads for you.

What is Marketing Automation?

All internet users must have experienced marketing automation, even if they are not aware of the term specifically. Think about Infusionsoft,, Hubspot, MailChimp, Act-on, Marketo to name a few; these extremely popular services can be classified as examples of marketing automation.

Marketing automation

Marketing automation, as the name implies, is the use of IT-based tools to automate aspects of marketing, such as e-mail campaigns, social media posts, polling contests, offers, etc. Automation tools can help you in lead management, conversions, retention and feedback as well as provide insights for evaluation and future planning.

Industry Insight

Marketing automation services are plentiful! There exist offerings to suit

  1. All budgets- Services ranging from 100$ a month to 5000$ a month
  2. All marketing requirements- inbound, e-mail campaigns, social media
  3. All business sizes- serving a target base of a few hundred to a few hundred thousand customers

While it may appear to be the ultimate weapon in tackling all your online marketing woes, one needs to realize that it is simply the contemporary toolkit for a marketer functioning in the internet era. At its core, it still abides by fundamental marketing principles.

What do we mean by that? We mean that having an automation software alone will not help you in achieving your marketing goals. As a marketer, one needs to have a defined game plan, which can be accomplished with greater ease and effectiveness using a marketing software/service.

Remember, marketing automation is a mean and not an end!

What brought about the advent of marketing automation?

Tracing the evolution of the internet in a very general way, we can see why marketing automation became a norm, a necessity:

  • The internet became a new landscape of interaction, with hitherto unseen capabilities that were bound to be leveraged by both producers and consumers.
  • The ubiquity of the internet made it essential for brands to have an online avatar to remain credible.
  • As it went from ‘a virtual place that we visited’ to ‘a virtual space we live in’, brands had to adopt social media and other interactive platforms to be where customers are.
  • Extensive user behaviour tracking enabled greater insights and more sophisticated methods for conducting planned and targeted marketing activities.

With each step of the internet evolution, one can notice the corresponding evolution in the scope and focus of the marketing automation tools.

In fact, some companies in this space might object to their offerings being referred to as tools, and would be keen on emphasizing how they can be considered as platforms with comprehensive capabilities to execute marketing strategies, and not just complete marketing tasks.

What does marketing automation look like?

The best way to bring out the essence of marketing automation is to compare how a standard marketing objective would be accomplished with and without the use of an automation tool/platform.

ObjectiveNon-automatedAutomated Marketing
TargetingBuying bulk e-mail lists-mail blasts and push strategyInbound marketing attracting the right audience through content, social media
Data GatheringUnsystematic and infrequentUsers need to be pushed to provide dataSubtle and incentivized accumulation of dataSystematized and regular to enable analysis
Campaign tracking/managementControl predominantly over marketers actions without adequate information about the target’s responseDetailed behavioural information available, allowing for better analysis and modification if needed
Closing the saleStrong and overt promptsMultiple calls to actionPushing for sale irrespective of the prospect’s level of readinessA gentle experience with the prospect being taken through stages of awareness, persuasion and then a smart call to action
CR MFeedback generated haphazardly follow on based on generic conventions (events/occasions)Prospect sees the effort as another sales tacticEngaged customers (through a web portal, social media, etc.) who can be targeted based on insights to deliver customized messagesProspect sees effort as a value addition
Marketing integrationExtensive effort required to coordinate and synchronize multiple objectives and campaigns might result in a confusing clutter of activitiesAutomation services provide a wholistic perspective of the campaign and allow multiple activities/campaigns to be managed using a centralized system


If you are still not sure about adopting marketing automation for your business, here are some statistics:

  1. According to Infusionsoft, nearly 80% of top companies have incorporated marketing automation in their business.
  2. Investing in conversion rate optimization (CRO) solutions are guaranteed to deliver high ROI, as much as 223.7 %, according to VentureBeat.

Arm yourself with the tools of today and guide your marketing the right way with marketing automation.